iOS
Billing & Subscription
How can I cancel my subscription?
There are currently two ways to cancel a subscription: Contact our support team via the Contact Form ; Cancel directly in your web version user accou...
How do I get a refund?
Please make sure to visit the Refund Policy page to see whether your case meets the refund criteria. According to our policies, we have a money-back...
When does my subscription end?
Since the subscription was purchased through our website, it won’t appear in your Apple ID settings. To check the duration of your subscription, you c...
Why can’t I find my subscription in the App Store?
There are a few reasons why your subscription might not appear in the App Store: Different email address : if you have multiple Apple IDs, try logging...
Is my subscription auto-renewable? Can I purchase a program for a single period of use?
The subscription is auto-renewable by default, meaning it will automatically renew at the end of each billing cycle. You will be billed based on the r...
Login & Membership
I have purchased the subscription. How can I log in?
1. Open the app and tap ‘Sign in’ on the main screen: 2. Enter your account details: email : the email you used for the purchase. password : the passw...
How can I reset my password?
If you used your email and password to register in the app but you forgot your password, please tap on the ‘Tap here’ hyperlink as shown in the follow...
How can I delete my account?
Here’s how you can delete your account: Open the app. Scroll down the main screen and tap ‘You.’ 3. Tap on your name. 4. Tap ‘My data’. 5. Choose ‘De...
I am under 13 y.o. Can I use it?
Our app is intended for users who have reached the minimum legal age. Therefore, we expect you will not use the product unless you are at least 16 or ...
How do I edit my profile information?
To update your profile details, follow these simple steps: Open the App and navigate to the 'You' tab; Tap on 'My Health & Cycle' ; Here, you can ...
How can I change my subscription period?
Currently, switching between plans is not available. However, we’re pleased to offer an alternative solution: you can convert your current subscriptio...
App's features & Workouts
How do I edit my period duration?
To edit your period duration, tap ‘Edit period dates’ and check or uncheck the correct dates.
How do I edit my symptoms?
To edit your symptoms, just open the symptoms tab and choose whichever answers you’d like to edit. After that, tap ‘Analyse symptoms.’
How do I log my symptoms?
To log your symptoms, scroll down and tap on the plus sign (as shown below): You will be taken to the questionnaire, where you can log your symptoms. ...
How does the application work?
Femia is an easy-to-use cycle tracker for every woman, with a built-in ovulation calculator and a fertility calendar. It is an innovative and simple a...
How do I log my period?
To log your period, please tap ‘Log period’ and choose the dates when you were menstruating:
How do I check my cycle history?
To check your cycle history, scroll down to the following chart: If you’d like to check all the cycles you’ve entered, simply press ‘See all.’ You can...
Technical issues & Troubleshooting
How do I turn on/off notifications?
To turn on notifications, first go to Settings on your Apple device and tap ‘Notifications’: Next, find the Femia app and enable notifications for the...
The app won’t load
There are several steps you can take to fix this issue: Try deleting the app and downloading it again. Check if your internet connection is stable. P...
Legal
Which data does Femia store and why?
When you start using the product, or during the course of using it, we may collect the following personal information: Name, Email address, Birth year...
Does Femia store my payment data?
Please be assured that we do not store your payment credentials in our internal systems. External payment service providers like PayPal take care of a...
How can I delete my information from the app?
Here’s how you can delete your account: Open the app. Scroll down the main screen and tap ‘You.’ 3. Tap on your name. 4. Tap ‘My data’. 5. Choose ‘De...
Terms of Use
Please find our Terms of Use policy at the following link .
Refund Policy
Please find our Refund Policy at the following link .
Privacy Notice
Please find our Privacy Notice at the following link .
Other
What is the menstrual cycle?
There are four main phases of the menstrual cycle: menstruation the follicular phase ovulation the luteal phase. Menstruation Menstruation is the elim...
Could I be pregnant?
We highly recommend you take a pregnancy test to find out if you’re pregnant or not: to receive the most precise results, it's recommended to take it ...
Why is my period late?
Menstruation cycle length may slightly vary and that’s considered normal, especially if you started having periods less than two years ago. Any variat...
I have weird discharge. What should I do?
Unfortunately, we cannot provide any medical consultations, as that would never be as helpful as the advice you get during a visit to a doctor. As th...
How do I get pregnant?
If you wish to become pregnant, you should be having sex regularly. Your chances of getting pregnant will increase if you have sex either close to or ...
Unsubscribe from emails
If you no longer want to receive any emails from us, you can unsubscribe from them at the bottom of the email using the ‘unsubscribe’ hyperlink, as sh...